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Our Policies

This page is information about our order fulfillment process and policies. If you have any additional questions please contact us. Scroll down to read all of MDUSA policies below.
 
Shipping Policies
Shipping costs are based on actual UPS and USPS rates. There are several options available and all shipping costs can be calculated in the shopping cart and during checkout. Below are all the shipping options we offer.

UPS Shipping Methods - UPS Ground, UPS 3 Day Select, UPS 2nd day Air, and UPS Next Day Air.

USPS Mail - There are single package weight limits of 70lbs for Priority Mail and Parcel Post. There is not any restrictions on quantity, just single package weight of 70lbs. Overseas military have to use one of these two methods when placing an order.

Free Shipping - Free Shipping applies only to the continental US. Hawaii, Alaska, Puerto Rico, and APO/FPO's will need to contact MDUSA for shipping quotes.

Freight Shipping - Freight shipping can be used if orders are large. If you think your order will be shipping via freight please contact us at 1-866-334-6674 for rates and delivery dates.
 
Ground Transit Times
 
 
Package Tracking
UPS Tracking - All UPS tracking can be done through the ship notification email or through your "my account" section. Please provide a legitimate email address if you wish to track your package. After you track your package, if there is anything unusual with the status of your package (i.e. Exception) please feel free to call us at 1-866-334-6674.

Freight Tracking - If your order shipped via freight carrier your tracking (pro) number will be accessible in the "my account" section. Please be aware that it may take MDUSA up to 24 hours after the order is shipped to receive the freight pro number from the freight company.
 
Payment Information
If you are paying with a debit card or credit card we accept American Express, Discover, Mastercard, and Visa. All credt card transactions will process through MuscleDriver USA, LLC.

Orders shipping to South Carolina locations will have a sales tax of 7%. If you are located in South Carolina and are a tax exempt entity (i.e. schools/government) please call your order in at 1-866-334-6674. Orders shipping outside of South Carolina will not incur a sales tax.
 
Secure Ordering
All online transactions at MDUSA are handled with a 128-bit SSL encryption certificate. When you enter your personal information and credit card number into the online checkout, it is transmitted across the Internet in an encrypted form and remains encrypted. If you have any further questions about our security please feel free to contact us.
 
Order Acceptance and FulFillment
After you place an order with us, an invoice for your order will appear onscreen and will also be emailed to you. You can also use this confirmation email to track your package after your order is shipped.

If the billing address on your order does not match the billing address for the credit card the order will not ship. MDUSA uses a AVS matching system that verifies every credit card billing address that is used on the site. If the incorrect billing address is provided we will email you and ask you to provide the correct billing address.

We reserve the right to cancel any order for any reason. If a fraudulent credit card is used on our site we will inform the true cardholder's bank.
 
Return Policies
Incorrect Item Received - If you received the wrong item in your order or if your order was damaged during shipment, please contact us immediately so we can ship the proper items to you and give you instructions on returning any errors or damages.

Damaged Product Received - All products are warranted free of manufacturer defects for 90 days from invoice date. No other warranty, written or implied exists unless noted on the website.

Unsatisfied with Product - If for any reason you find our product unsatisfactory, you may return the product within 30 days of receipt for a refund or credit towards another purchase. All returns require a Return Authorization number. There is a 15% restocking fee for refund requests for standard fabricated and free shipping items. Any shipping charges that were incurred on the order are non-refundable. Please contact usfor an RA # before items are returned.

Custom or Fabricated Item Return Policy - Unfortunately due to the customization of our products, custom or fabricated items are not able to be returned. These products include but are not limited to: any fabricated item with a color other than the standard color, products customized to length specified including ropes and stag racking. If you have questions in regard to what is considered a fabricated product, please call customer service in advance of placing the order.

Return Shipping Costs - With the exception of shipping errors, damages or defective products, all shipping costs back to MDUSA are the responsibility of the customer. Refunds or credits are not issued for shipping charges unless a product is defective.


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